Quality and Reliability

VoIP service makes the traditional telephone service seem antiquated and useless. Once clients start using VoIP, especially our Hosted PBX Telephone service they tell us they would never go back to regular telephone service. Allstate IT Solutions’ feature-rich Hosted PBX Phone Service becomes a part of your everyday business process. In addition to saving you money on your communication needs; our service advances your business presence to your current and potential clients.

Allstate IT Solutions understands this and knows that the benefits our VoIP solutions offer your business would not mean much without superb quality and reliability.

We Inspect Every Business Infrastructure First

Every new client goes through the same process before they can sign up for any of our Commercial VoIP Solutions. We find out about your technical infrastructure, existing broadband connection, calling demands and any other details that would be relevant to your business telephone service. If your Internet connection is not adequate, you are using out-of-date or low-quality equipment or your location has unique circumstances… we need to know. This is where we start to ensure that our clients telephone calls do not suffer do to something wrong on their end. We will advise you on any changes that should be made and/or provide any equipment necessary to ensure QoS (Quality of Service) on your side.

We Provide Unsurpassed Quality and Reliability

We know our technical infrastructure is fully redundant, supports quality service and its uptime cannot be surpassed. We know this because we have taken every precaution, implemented redundancy throughout all aspects of our service and we set the highest standards for acceptable service. We can continue providing service through hurricanes, power outages, lightning strikes and equipment failure.

Power Failure and Lightning Strikes: Our Hosted PBX servers are housed in a datacenter designed to handle 200+ MPH winds. The datacenter has two (2) direct power feeds from the power utility company, three (3) 2.5-megawatt generators with enough fuel to run for 20+ days, and a complete power management system capable of dissipating surges and lightning strikes to an earth ground without getting anywhere near the equipment.

Equipment Failures: Our PBX servers run on a highly available virtual cluster comprised of multiple physical server nodes. If a server node fails, the virtual cluster simply moves the PBX server to another living physical server node, with no discernible downtime.